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Who We Are
Ridgefield Hobby
508 Broad Avenue
Ridgefield, NJ 07657
Phone: 201-943-2636
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Credit Card Orders
To order an item on our web site, a valid credit card is required. A Visa, MasterCard, American Express, or Discover Card number and valid expiration date is considered a valid form of payment. You may also use any of the above credit cards as a valid form of payment for phone or mail orders. Your order will be charged at time of shipment.

Declined or Expired Credit Cards
Orders are shipped in the order that they are received. If your credit card is invalid or declined, we will make every attempt to contact you. However, if you do not respond to our communications, your order will be cancelled. When you do respond with a new valid form of payment, your order will be fulfilled as soon as possible. This may mean the next shipment of an item.

We will make every effort to contact you if your credit card that is holding an order has expired. Please contact us to update your expiration date on any outstanding orders.

Cancellation of Credit Card Orders
Prior to the processing of the sales transaction (the time we charge your card), you may cancel an order at any time. Once processing has begun on your order and it has been charged, the sale is considered completed.

Pre-Paid Orders (Mail and Phone Orders Only)
Many of our customers prefer to pay for their orders by check or money order in advance. While we only accept credit card orders on our web site, we do accept pre-paid orders by mail or by phone.

All orders paid by personal check are held for 10 days until the check clears. A 25.00 fee will be charged to you for for returned checks or for a check that does not clear.

Prior to the shipping of your order, you may cancel the order and the amount you pre-paid will be credited to a future purchase.

Deposits (Mail and Phone Orders Only)
All deposits are non-refundable. If your deposit was made with a credit card, the card is charged at the time the deposit is taken. If you wish to cancel an order with a pre-paid deposit and forfeit your deposit, the cancellation must be made in writing.

Sales Tax
All orders to New Jersey residents will be charged 6% State Sales Tax in accordance with state law.

Shipping
Shipping charges and rates are as follows:

USA Domestic, APO, and FPO Addresses
Minimum shipping charge of $7.00 USD on all orders weighing up to 15 pounds
Additional shipping charges at cost for oversized packages and packages weighing more than 15 pounds.

Canada
Minimum shipping charge of $8.50 USD on all orders weighing up to 15 pounds.
Additional shipping charges at cost for oversized packages and packages weighing more than 15 pounds

Outside the USA and Canada
Overseas and international shipments will be charged at cost in accordance to weight and size
The recipient will also be responsible for any tariffs or taxes incurred.

Orders are shipped out UPS insured up to $100.00; additional insurance can be added at an additional charge. Ridgefield Hobby is not responsible for damages done during shipping. Special shipping can also be arranged, additional charges will also be incurred by the recipient. Call or e-mail us for an estimate and a quote.

Damages and Returns
Damaged or defective merchandise must be reported within 48 hours of receipt, at which time you will be notified how to proceed with your claim. Returns must have all original packaging and instructions. Model kits that are started are not returnable. Wrong merchandise sent can be returned but shipping charges to and from are not refundable. Unwanted merchandise is subject to a 15% restocking fee. Please pack items securely and include a copy of the packing slip you received with your order. Send your package insured and pre-paid to:

Returns
Ridgefield Hobby
508 Broad Avenue
Ridgefield, NJ 07657

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E-mail us at rhobby@ridgefieldhobby.com
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